Student Activities Officer

• Work with a fun and vibrant team in the USU community
• Receive full support and training to excel in administration & customer service
• Support the everyday functions of the Clubs & Societies program 

WHO YOU ARE

As a Student Activities Officer, you’re friendly, approachable and comfortable working in a customer-facing role, with strong attention to detail. You’ll be one of the first points of contact for USU Members (and non-members), so a professional and welcoming tone is essential. 

• You enjoy helping students navigate processes and systems, answering questions, and supporting a range of administrative tasks that keep USU programs running smoothly
• You’re organised, reliable and comfortable juggling a variety of tasks, from responding to enquiries and processing forms to assisting with events and activities during peak periods
• You’ll assist with a mix of customer service and admin tasks — answering questions, processing forms, updating systems and supporting USU programs across Membership, Clubs & Societies, Student Programs and Volunteering
• You’ll ideally have some familiarity with the USU or student life at the University of Sydney and are keen to build your experience by working two or more weekdays during the semester
• You like to be challenged with variety! The Student Activities Officer will perform promotional, administrative, registration and customer service responsibilities across the above programs
• You will have prior knowledge of the USU and have most likely played an active role in some aspect. You wish to expand your knowledge by working two or more weekdays during the Semester

WHO WE ARE

We are the heart of Student Life on Campus. Our focus is to provide the best campus experience in Australia. The USU provide one of the largest Clubs and Societies program in Australia, host Campus Flagship events such as Welcome Week Festival, as well as a bunch of one-off events that incorporate our sustainable values as well as our individual portfolios including: Wom*ns, Ethnocultural, Disability and more.

The USU Clubs & Societies program enriches the student experience at the University by fostering a connected and inclusive campus community. Having over 280 Clubs that are student-led, the program provides opportunities for students to pursue their interests, develop leadership skills, and grow personally and socially. Our C&S Program encourages collaboration and interaction between student groups while working closely with faculties, departments and colleges across the University to deliver safe, engaging and meaningful activities that enhance student life.

The USU provides a Membership program (USU Rewards or USU Membership) which unlocks a gateway to Club events and activities, great deals across all USU venues and Membership perks such as cheap eats. You also have the option to join as many USU Clubs as you please.

KEY RESPONSIBILITIES

Our Student Activities Officer roles offer great flexibility around rostering to meet your study requirements as well as being a great opportunity to work on the Sydney University Camperdown Campus. In this role, you will be trained across four areas: Student Experience, Membership, Clubs and Societies, and Volunteering.

Clubs and Societies: Process club administrative tasks including annual affiliation, event registration, grants and website troubleshooting. Customer service across phone calls, email, and face-to-face enquiries 

Student Experience: Assist with general event enquires from customers, perform administrative tasks where required, assist with Student Experience events/festivals where required.

Membership: Manage Membership enquiries, drive Membership sales, perform ad-hoc administrative tasks, process registrations and manual payments when required

ESSENTIAL DATES

• Group Interview: Tuesday, 24 March or Wednesday, 25 March 2026, from 10AM to 2PM.
  You must be available on at least one day.
• Initial Training: Thursday 9 April, from 9AM to 1PM. 
• Second Training Day: Friday, 10 April, from 9AM to 1PM.
• Regular Rostering: Monday, 13 April 2026

ESSENTIAL CRITERIA

• Currently enrolled at the University of Sydney
• Outstanding communication (written and verbal) and interpersonal skills
• High level of detail accuracy in all aspects of work-knowledge of USU events, programs and services
• Excellent computer skills – especially in computer based administrative systems and the Microsoft Office platform
• Problem solving and time management skills – able to take initiative
• Passion for student engagement and student programs
• At least 6 months demonstrated exemplary customer service experience, in voluntary or paid capacities, ideally working in a youth or member-focused organisation
  

DESIRABLE CRITERIA

• Current USU Member - Membership is free, sign up here!
• At least 6 months demonstrated point of sale and cash handling experience

THE PAY

$36.98 per hour + 12% superannuation

APPLICATIONS CLOSE

Monday, 16 March 2025 at 11:59pm

HOW TO APPLY

Applications submitted after the closing time will not be considered. Please give yourself ample time to submit your application electronically.

You must have the right to live and work in Australia to apply for this job.

1. Please read the position description here carefully to assess your eligibility and suitability for the position before applying.
2. Scroll down and complete our online application form below
3. Attach your resume (max 2 pages, in MS Word or PDF format only)

PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.

ABOUT THE USU

Founded in 1874, the USU (University of Sydney Union) is proudly Australia’s oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience. 

Led by a student board elected by our members, the USU provides fun things on campus, such as festivals, events and parties. We also run an amazing array of programs, including an active volunteering program and a Language Exchange Program, to name a few. In addition, we support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, fresh affordable food, graduation gown hire and official USYD merchandise. 

We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.

Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role’s closing date (or 4 weeks from the date of application if there is no specified closing date).