We are a not-for-profit organisation focused on students at the University of Sydney. The revenue we generate through our operations is used to support students and create experiences they will remember for a lifetime. You will be playing an integral role by assisting our operations to run smoothly.
WHAT YOU WILL DO
As the Outlet Supervisor, you will play a key role in the day-to-day operation of the USYD Store Holme outlet. You will supervise staff during shifts, support retail operations and help ensure the outlet delivers strong service, presentation and sales performance.
Your leadership style is hands-on, supportive and organised, with a strong focus on customer service, teamwork and operational excellence.
Key responsibilities include:
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- Supervising daily outlet operations and ensuring smooth service delivery
- Leading by example to deliver exceptional customer service
- Coaching and supporting team members to maintain strong service and product knowledge
- Assisting with recruitment, onboarding and staff training
- Monitoring stock levels, merchandising and outlet presentation
- Supporting promotional campaigns and retail events
- Managing POS systems, stocktakes and inventory processes
- Building positive relationships with customers and stakeholders
- Resolving customer issues through effective service recovery
- Ensuring compliance with WHS, food safety, cash handling and USU operational policies
ESSENTIAL CRITERIA
- Strong customer service and communication skills
- Excellent organisational and problem-solving ability
- Experience working with POS systems and retail technology
- Flexibility to work across a rotating roster
DESIRABLE SKILLS
- Tertiary qualifications in hospitality, retail or business
- Experience with stock ordering and inventory management
- Knowledge of WHS and workplace legislation
- Current Responsible Service of Alcohol (RSA)
- Current driver’s licence
- Working With Children Check (or willingness to obtain one)
- Understanding of the USU and its role within the University community
- Experience in graduations
THE PERKS
- An $15 meal card per day worked
- 17.5% Annual Leave Loading
- A complimentary USU rewards membership giving discounts on and off campus
- Generous paid leave entitlements including 4 additional paid leave days per year
- Ongoing paid training and development
START DATE
Immediate Start
HOW TO APPLY
You must have the right to work and live in Australia to apply for this job.
- Please read the position description here carefully to assess your eligibility and suitability for the position before applying.
- Scroll down and complete our online application form below.
- Attach your resume. Please note that you cannot submit your application without attaching your resume.
PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.
ABOUT THE USU
The USU (University of Sydney Union) is proudly Australia’s oldest and largest not-for-profit student organisation, dedicated to providing students with the best possible university experience.
Led by a student board elected by our members, the USU provides fun things on campus, such as festivals, events and parties. We manage a diverse range of programs, including an active volunteering program and a Language Exchange, to name a few. In addition, we support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, affordable fresh food, graduation gown hire and official USYD merchandise.
We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.
USU is an Equal Opportunity Employer (EOE). We’re committed to a diverse and inclusive workplace and encourage applicants from all walks of life. Help make us better by joining our team.
Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role’s closing date (or 4 weeks from the date of application if there is no specified closing date).
