Communities Engagement Coordinator

• Join a fun environment with good work life balance
• Opportunity to work with student programs in a creative and fun environment
• Work at the prestigious University of Sydney Campus

ABOUT THE ROLE

Working in the Clubs & Societies Team which falls under the wider Student Programs Department, we operate the largest program at the USU with over 250 active Clubs and Societies. These active Clubs and Societies cover multiple categories and communities allowing us to engage with thousands of students who have chosen to get involved in Uni life.

The Communities Engagement Coordinator is a crucial member of the USU Clubs & Societies program, responsible for providing administrative support, delivering exceptional customer service, and fostering student engagement within club communities. You will facilitate forums, gather valuable feedback, and cultivate relationships, all while focusing on community interests. Working closely with the Student Programs team, you will play a vital role in enhancing the campus life experience for student leaders.

In this role, your responsibilities will include driving the growth and development of existing communities, stimulating member participation, and gathering feedback to continuously enhance the program. Hosting forums, addressing community issues, and sharing ideas will be integral to your success. You will oversee ten thriving communities, establishing a rhythm of meetings and actions to support their improvement. Through various communication methods, you will assess community needs and report directly to the Clubs Manager. Additionally, you will provide crucial support to clubs in organising safe, inclusive activities and events, while assisting with club administration alongside the team.

If you are a motivated and organised individual with a passion for student engagement and community building, this role is for you. Join us and be a part of creating a vibrant and inclusive campus community where student leaders thrive and make a lasting impact.

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WHO WE ARE

The University of Sydney Union (USU) are USYD’s Student Union. We provide key programs, events, services, and facilities that enhance campus life for the many thousands who join and interact with us.

We are a membership-based organisation offering a range of benefits, discounts, opportunities, and resources.

The USU’s vision is to provide the best university experience in Australia and our mission is to be the heart of uni life. 

ABOUT THE PROGRAMS TEAM

Student Programs covers areas of events, volunteering, international programs and the clubs and societies program. We are a dynamic team whose focus is to ensure the best possible experience for students and USU Members. Events and programs created by the USU Programs team attract around 30,000 students each year.

We believe in working hard and having fun at the same time.

KEY RESPONSIBILITIES

• Drive engagement amongst the student body
• Nurture and grow existing communities and identify areas for improvement
• Develop a consistent operating rhythm of meetings and forums providing the students with a constant up-to-date schedule, knowing when to expect updates
• Create effective feedback mechanisms and circulating this back through to the clubs team for operational output
• Building flourishing relations with internal and external stakeholders

ESSENTIAL CRITERIA

• Relevant tertiary qualification
• 2-3 years in a Community Engagement role
• Demonstrated experience working in a youth program
• Excellent customer service skills (face to face, telephone & written) with demonstrated ability to resolve customer issues and find solutions
• Demonstrated event or project coordination skills
• Excellent organisational skills with the ability to plan ahead
• Demonstrated administration skills with experience working on database, customer relationship and customer service platforms and systems.
• Demonstrated knowledge and skills in computer-based administrative systems, particularly Microsoft and google suite of applications
• Demonstrated excellent written and verbal communication skills
• Demonstrated ability to work with minimal supervision and as a member of a team
• Ability to work with a diverse range of people from differing backgrounds
• Proven ability to work with deadlines & under pressure with the ability to juggle competing priorities
• General understanding of University environment

DESIRABLE CRITERIA

• Demonstrated knowledge of the University of Sydney, The University of Sydney Union and its activities
• An understanding of implementing compliance and working within a regulative environment
• Understanding of USU Clubs & Societies Program
• Experience in working in a not-for-profit organisation
• A current NSW provisional or above Driver’s License

HOURS OF WORK

35 hours per week, may include some weekends and nights as dictated by business requirements.
Fixed Term, Full Time, 12 months

BENEFITS

• An $11 meal card per day worked
• 17.5% Annual Leave Loading
• A complimentary USU Membership giving discounts on and off campus (valued at $45 per year)
• Generous paid leave entitlements including 4 additional paid leave days per year
• Ongoing paid training and development.

IDEAL START DATE

April 2024

HOW TO APPLY

The Health and Safety of our community is extremely important to us and so we ask that applicants are double vaccinated with a recognised COVID-19 vaccination and can show us their COVID-19 digital certificate or a medical contraindication exemption certificate.

You must have the right to live and work in Australia to apply for this job.

1. Please read the position description here carefully to assess your eligibility and suitability for the position before applying

1. Complete our online application form below with your resume and cover letter (with contact details of at least two references you reported directly to) that address our essential and desirable criteria above.

PLEASE NOTE: Once you have commenced your application you cannot save and continue at a later stage.

ABOUT THE USU

The USU (University of Sydney Union) ) ) is a not-for-profit organisation, whose purpose is to be the heart of campus life and we have been doing that since 1874.
Led by a student board elected by our members, the USU provides events on campus such as WelcomeFest, festivals, events and parties. We also run an amazing array of programs, including an active volunteering program and a Language Exchange Program, to name a few. We support over 200 Clubs and Societies as well as operate bars, food and retail outlets across campus, providing great coffee, fresh affordable food, graduation gown hire and official USYD merchandise. 

Our Values | Strategic Plan

We are committed to promoting a workplace of equal opportunities. We promote healthy living and aims to protect the health and safety of staff, members and visitors to the University by providing a Smoke-Free Workplace. We do not accept unsolicited agency applications.

Due to the volume of applications received, shortlisted applicants will be contacted within approximately 4 weeks of the role’s closing date (or 4 weeks from the date of application if there is no specified closing date).